Impact of customer motivation on profitability of financial Essay

Impact of customer motivation on profitability of financial institution in Oman - Essay Example Without these people this work would not have come to a smooth completion. May the Almighty Allah bless you all and protect you. Research findings have potent that customer motivation is an essential ingredient in the performance of a financial institution all over the world. It has been shown by business research that well satisfied customer’s guarantees at least 2% increment in business profitability by the end of every trading year. Customer satisfaction reduces the cost of business operations on advertizing by over 5% every year according to research findings. This is because a satisfied customer is an advertisement to a business by itself. This research study is aimed at finding the motivational tools used by financial institutions in Oman in achieving their financial objectives. The objective of this study is to evaluate customer motivation techniques in Oman banks and other financial institutions. It focuses on the influences of these motivations to the achievement of these institutions goals and objectives. Business experts have agreed to the fact that businesses that invest in customer motivat ion more often than not makes high profits than those that do not. Over a long time financial institutions have adopted the idea of treating customers as assets. This has therefore necessitated the need to measure the value of the customer and the value customer by financial institutions. This also has provided several institutions with the need to identify opportunities for the growth of the customer value and the return of investment on customer base and loyalty to an institution. Such findings often are seen as the basis of employee actions in the creation of the values that attracted and increased the customer base in an institution. The achievement of such objective requires the development of appropriate incentive

Synthesizing two books regarding business Essay - 1

Synthesizing two books regarding business - Essay Example Managers are directed by professional and technical competence while leaders should be drivers for change and capable of inspiring people to greatness by converting talent to competence. He seeks to answer questions such as; What is the difference between leaders and managers? and What drives great leaders to their success? On the other hand, Sun Tzu’s â€Å"Art of War† explores the subject of war, which is not particularly different from the contemporary business environment. He focuses on the importance of strategy and effective leadership in war and tries to answer questions like; When is it worth going to war or making peace? He proposes that one must understand their enemy and like Buckingham, he talks about leveraging on ones strengths to ensure they get the upper hand. However, his methods tend to be rather Machiavellian, as he advocates deception where necessary if it aids one’s side achieve victory. According to the art of war, a great leader will know his strengths and weakness as well as those of the enemy (Tzu 50). Therefore, he will leverage on his knowledge to both take advantage of the battle and assume control over the environment subsequently securing victory. Admittedly, given that people who lived centuries apart wrote these books, they have little in common in respect to the cultural or even social experience. Nonetheless, from a business perspective, distinct similarities emerge in the underlying themes that both authors express in their works. Both books are focused on achieving victory; while the art of war is a military book it has been used by business students for hundreds of years because of its timeless and effective lessons. It advocates leveraging on ones strengths and the weakness of the enemy, which is essentially the same idea proposed by Buckingham. In Buckingham book, he proposes that great leaders must strive to understand their

The Ideal Society Essay Example for Free

The Ideal Society Essay In its altruistic sense, the government acts as an instrument of representation of the people who have formed it and therefore has the responsibility to govern society as an epitome of all wills unified into a single essence. However, a government does not necessarily possess power, since power is mediated or delegated by society itself to a select group of leaders that use such power in order to benefit the community as a whole. Still, in the long run, as society evolves from its crude state where no set of laws and morals govern human condition, the individual learns to commune with the other and learn to harmonize the human condition. From human experience, social laws are formed and these laws become the basis for the formation of a culture. It is through value-ideas and the word culture is in itself a finite segment in which prominent events are included. In a primitive society, man is concerned with the environment and experience around it. From these habits and practices, it becomes a cultural norm that acts as a basis of living. On the other hand, society remains communal in terms of daily activities. These cultural precepts, in the crude sense, act only as guidelines or moral markers for human beings to regulate and base their actions upon. Breaking such norms correspond to specific punishments, depending on the gravity of the crime. These become the basis for the formulation of established laws and norms in society and as it continually evolves into a deeper and larger aspect, more perspectives are taken into account. In a basic precept of society, there are no sets of laws and moral norms to guide human act. Man first establishes a communal society in which everybody benefits from labor produced as a whole. In each communal group, there are no perceptions on race, gender, or color. Rather, the perspective lies on the group itself (tribe). This society lives in harmony with little or no thought in individual freedom. However, as society develops, with the need for private property and division of labor, the human race then adopts institutions of law for the protection of their rights. In addition, man is engaged in frequent competition and also becomes heavily dependent upon fellow men. Their individualistic essence is lost and there is a looming threat on mans freedom. Yet, by abandoning individual claims in order to join together through a generally accepted social agreement or contract, individuals can preserve their individuality and at the same time enjoy their freedom. Individuals submit to the rule of the general will—the collective agreement which protects individuals from being superseded by the will of others and ensures that this agreement is protected and obeyed because the majority becomes the authors of the law. As the progression of history treads on its usual path, it is inevitable for the human race to stratify and improve its prevalent political and social systems in order to adjust with the demands of industrial and scientific progression. Naturally, the evolution of the human race coincides with the development and diversification of ideas and concepts. Society however, remains on its crudest form, even with the presence of new ideas and perspectives. For individuals basic essence of self-need remains the same and as long as individuals remain such, society can never change. Not every aspect of government is perfect but in essence, the idea remains good and noble. However, once these structures are put into context, there are still some gaping holes with regard its structure. The prevalent government forms are as follows: Democracy, Despotism, Anarchy, Monarchy, Theocracy, and among others. A Monarchical government is one of the oldest forms of societal control through the ruling of the noble elite. However, the evidence through history suggests that the monarchy further instigates social class struggle, oppression, and abuse. Theocracy has the same effect though society is controlled by the religious elite. Anarchy is the complete opposite of the government, basing from the simple precept that humans are motivated by selfish desires and thus no form of government can adhere or address the needs of the many. Democracy is probably the closest form of an ideal government in a given society since its main ideals give emphasis on sovereignty and equality and liberalism. Society is organized through a single, governing body that has the supreme authority to uphold and enforce the laws which society has created. This type of government is separated by three powers that have distinctive qualities in terms of authority, scope and power so as to prevent abuse and dereliction of duty. In terms of individual subjectivity, French political philosopher Jean-Jacques Rosseau in his work The Social Contract discusses the natural inclination of man to develop ‘social contracts’ that represent simultaneously the idea of the whole and individual need: â€Å"Each of us puts his person and all his power in common under the supreme direction of the general will, and in our corporate capacity, we receive each member as an indivisible part of the whole† (Rousseau 2002, p. ). From this premise, societal behaviour naturally acts according to the contribution to the good; that is, the general will acts as the supreme law of the land because of equality it tries to espouse. Like any other government however, we cannot say Democracy is the ideal state of society; rather, it is close to the ideal societal structure because of its advocacies on freedom, equality and liberty. Unlike the authoritarian rules of monarchy, theocracy, plutocracy or any other form of government where authority comes from a single person or single group, these kinds of governments are only applicable to societies in turmoil or chaos. Democracy allows a sense of individual freedom wherein it coincides with the greater good. In order to satisfy the basic human nature of individuality, an ideal government never takes for granted or abuses the individual spirit through constant tyranny and dictatorship. In addition, an ideal government provides stability and organization in a specific society it governs upon; the people itself is the government, and the representatives they elect are servants who fulfil their duties by addressing the needs of the people and country.

Historical Perspective in the Essays of Susan Griffin, Richard Rodrigue

Historical Perspective in the Essays of Susan Griffin, Richard Rodriguez, and Ralph Ellison (Our Secret, Extravagance of Laughter, The Achievement of Desire) Susan Griffin’s â€Å"Our Secret† is an essay in which she carefully constructs and describes history, particularly World War II, through the lives of several different people. Taken from her book A Chorus of Stones, her concepts may at first be difficult to grasp; however David Bartholomae and Anthony Petrosky say that, â€Å"Griffin writes about the past - how we can know it, what its relation to the present, why we should care. In the way she writes, she is also making an argument about how we can know and understand the past†¦Ã¢â‚¬  Griffin strikes all of these aspects in her essay. What is most compelling about the essay, however, is the way Griffin incorporated personal, family, and world history into a chilling story of narrative and autobiography, without ever losing the factual evidence the story provided. The chapter reads like an entire novel, which helps the audience to understand the concepts with a clear and complete view of her history, not needing to read any other part of the book. Two other authors, Richard Rodriguez, and Ralph Ellison, who write about their experiences in life can possibly be better understood as historical texts when viewed through the eyes of Griffin. Rodriguez explores his own educational history in his essay â€Å"The Achievement of Desire† and Ralph Ellison depicts his own journeys and personal growth in his essay, â€Å"An Extravagance of Laughter†. Both essays, which when seen through Susan Griffin’s perspective, can be reopened and examined from a different historical view, perhaps allowing them to be understood with a more lucid view of history and what it is really about. What is history? Many believe that history is what is read in textbooks, or what is seen on the news. If Susan Griffin were asked that question, she would probably argue that history is much more than that. It is about the minds and souls of the people who went through the historical event, not simply what happened. In her essay, Griffin incorporates stories of people from totally different backgrounds, and upbringings, including herself, all to describe their account of one time period. Each person’s history is somehow connected with the next person’s, and each story contr... ...a play and Griffin after learning about her family.. All three authors of these essays are in a sense, historians. They wrote about events that are in history, which makes the essays about history. However, these are all great works, and are being used to help explore the ways of writing history. Thus, in the context of which they are being used, they are all history. Themes about finding the truth within the self are current throughout works, and different types of histories are explored; making these text much more than just about history; they have become history. Ralph Ellison once said, â€Å"The way [one] expresses both the agony of life and the possibility of conquering it through is the sheer toughness of the spirit. They fall short of tragedy only in that they provide no solution, offer no scapegoat but the self†¦Ã¢â‚¬  Each author demonstrates the toughness of the spirit, and provide no solution, as history never does. It is up to the individual to decide whether history will repeat itself, or whether or not a scapegoat will be found. However, Griffin, Rodriguez, and Ellison all did their part in providing possible solutions.†¦for history.

Are There More Advantages Than Disadvantages to Living in a House Rather Than in an Apartment?

Many people nowadays face a difficult decision when they buy their own home. The question is whether they should buy a house or an apartment. There would seem to be clear benefits and drawbacks to both options. Perhaps the major advantage of living in a house is the issue of privacy. Typically, there is more opportunity for peace and quiet, if you live in a house. This is particularly the case if it is a detached house. Other significant advantages are that houses are generally more spacious and on the whole have gardens. This is especially important if there is a family so that the children can have a safe environment to play in. If, however, you live in a tower block, then the children may have to play outside on the pavement. There are, of course, negative aspects to living in houses. The greatest of these is that they tend to be more expensive to purchase and to maintain. Indeed, a large majority of people choose to live in apartments because they cannot afford the mortgage to buy a house. Another possible problem is that there are fewer houses in cities than the countryside. So if you like urban life, it may be preferable to live in an apartment. A second reason to avoid living in a house is that there is a greater sense of community to life in an apartment. My conclusion would be that this is a well-balanced issue. There are probably an equal number of pros and cons to making either choice. Ultimately, whether you decide to live in a cottage in the countryside or a duplex in the city depends on your own personality, family and financial circumstances.

Poverty Is A Problem Of Poverty - 1398 Words

Poverty has been one problem that all societies have had to deal with in some form or another. Poverty is a complex issue that has many different aspects that affect the people involved. The complexity of it is why it has been a difficult problem for people to solve. The negative stigma associated with poverty is one of the most difficult aspects to change. With enough education and knowledge, poverty will one day be a problem of the past. Many people have different opinions on what poverty means. There are two types of poverty, absolute and relative. Absolute poverty is when the people affected can’t provide themselves with the necessities they need such as shelter, food, water, etc. Relative poverty is poverty in which the people affected are provided with the necessities but live below the standards of others. Relative poverty has changed over time throughout the world. In most cases the relative standard of poverty throughout the world is rising higher and higher. The United States is one of the places in the world that the standard of living for people in poverty is above that of other people. An estimated one in seven people in the United States live in poverty. Although there are some that live with some aspect of absolute poverty at times, the large portion of poverty in America is relative. Almost all poor people in the U.S. have a telephone. Most also have air conditioning, cable, a vehicle and a wide screen TV. In ancient times the people who suffered from povertyShow MoreRelatedThe Problem Of Poverty And Poverty1640 Words   |  7 PagesThe Problem: Looking at the myriad of problems our country faces, Poverty ranks as one of the largest; affecting nearly 14.5 percent of our national population and over 21% of the population in Norman. The existing communication found in poverty relief work is failing. With poverty happening all over the world communication gaps within service slow down and weaken the success and sustainability of the relief process. There is little to no collaboration taking place between the millions of organizationsRead MorePoverty Is A Problem Of Poverty1221 Words   |  5 PagesThe topic that I chose to write on is poverty. Poverty has been a problem in our country for a long time. Approximately 47 million of people that lived in the United States of America in the year of 2014 have been living in poverty. This basically means that the poverty rate for the year 2014 was approximately 15 percentage. Furthermore, the year 2014 poverty rate was 2.3 percentage points higher than in the year of 2007, the year be fore the 2008 recession. This is the amazingly fourth consecutiveRead MorePoverty Is A Problem Of Poverty1462 Words   |  6 Pages â€Å"Poverty is hunger. Poverty is being sick and not being able to see a doctor. Poverty is powerlessness, lack of representation and freedom† (World Bank, 2009). People all over the world, from different backgrounds, races, ages, and genders experience the horrible conditions of poverty. Living day by day on little to nothing, food insecurity, and having almost no one to be their voice to strike change is just the minimum of what the impoverished experience. This issue continuesRead MorePoverty Is A Problem Of Poverty1257 Words   |  6 PagesPoverty does not have one clear definition. It is a complicated, multi-faceted concept. It is a common social issue that has troubled nations for thousands of years. Poverty is the condition of having an insufficient amount of resources or income. Poverty has haunted the social life of Brazil for a number of years. With a booming economy, Brazil has managed to skip over poverty, for now. However, how long can they hold this issue off ? The problem does not lie in their efforts but the way they haveRead MorePoverty Is The Problem Of Poverty1159 Words   |  5 PagesPoverty is the issue that many countries are facing and try to figure out a method for managing poverty in order to ensure the wellbeing of their citizens, Developed countries like Australia is also confronting a destitution issue in their citizen. Poverty can be characterized from various perspectives, which depend on each country’s standard. Here, poverty can be defined as an economic condition of lacking both money and basic necessities needed to successful in life, particularly for those whoRead MorePoverty Is A Problem Of Poverty Essay1958 Words   |  8 Pagesdecades, poverty has been exists to be one of the biggest problem of mankind. It profoundly influences every aspect of a person’s life, limits their chance accessing to the minimum needs such as, food, drink, and shelter. According to Investopedia, poverty is defined as †Å"a lack of something or when the quality of something is extremely low†. (Poverty Definition, n.d.) Vietnam, a South East Asia country which has recently integrated the world economic also has to deal with this problem This reportRead MoreThe Problem of Poverty1118 Words   |  5 PagesIn the world there are at least one billion children that are living in poverty. There is at least three billion people in the world that live on less than $2.50. (Shah, 2013) Poverty can be seen everywhere around the world. Carl and Belanger (2012) states that poverty happens when the distribution of wealth is not equally divided between all groups of people. Poverty in Canada is defined as poor quality of food, sleeping in poor quality housing, parks, or city streets, and on a daily basis it isRead MorePoverty As A Social Problem796 Words   |  4 PagesPoverty Name: Institutional affiliation: â€Æ' Introduction Author Browning Cagney (2003), defines poverty as a state of inadequate resources and low living standards that cannot cater to basic human requirements. Poverty thus means lack of basic needs such as food, clothing, health institutes, and shelter. For most countries around the world, poverty is a prevalent social issue. It usually leads to multiple social ills like parental and domestic abuse, drug abuse, diseases, and corruption among manyRead MorePoverty As A Social Problem1739 Words   |  7 Pages Poverty as a Social Problem Magdalena Brania Mrs. Kropf May 27, 2015 Poverty is inscribed in the history of the world, but it is not inherent fate of every human being. It is also not related to the human nature, which does not mean that it can not be due to its nature. All communities experience it, with a greater or lesser extent way causing psychological and sociological conflicts. Society who have to deal with poverty is not only from undeveloped countries, but also developedRead MoreThe Social Problem Of Poverty1173 Words   |  5 PagesNowadays, one of the most important associated topic in people’s live is poverty. The definition of poverty is a social condition where individuals do not have financial means to meet the most fundamental standards of the life is a acceptable by the community. Individuals experiencing poverty do not have the means to pay for basic needs of daily life like food, clothes and shelter. According to Lansley, (365) â€Å"Poverty is humiliation, the sense of being dependent on them, and of being forced to accep t

Voyeurism and Surveillance The Act of Performance Essay

The United Kingdom has become like the reality TV show â€Å"Big Brother†. It is known that there are thousands or according to the British Security Industry Authority, perhaps millions of cameras stationed all over the country; interconnecting to businesses, private homes and even authorities that give off a sense that each person is constantly being watched (Barrett). This idea of the â€Å"surveillance society† strikes idea that these people are constantly being observed (London Evening Standard). It comments on the fact that the gaze influences the way that people portray themselves. In the United Kingdom, the cameras seem to provide mixed interpretation of the functionality in which it is debated as an invasion of privacy but at the same time,†¦show more content†¦Sybil Gerard in the first iteration of Gibson’s novel often expresses the fact that she is being watched. One of the main instances is when she notes that â€Å"For a strange passing mo ment Sybil felt a distant presence in the air. A definite sense of observation of eyes fixed upon her from another realm† (Gibson 32). It should be expressed that throughout the entire novel the text acts as a memory. The narrator proves to be analytical, overly descriptive at the end of the iteration and is identified as a computerized narrator (Hartley). Through the use of technology such as cameras or computer simulations, surveillance takes on becoming voyeuristic and documents moments informative or entertainment purposes. Seth Blazer in his article, â€Å"Rear Window Ethics: Domestic Privacy versus Public Responsibility in the Evolution of Voyeurism† notes that â€Å"the consumption of programming and images utilizing scenarios that expose ‘apparently real and unguarded lives; for the purpose of entertainment or information that come with the expense of another’s privacy†(380). Through technological use of Gibson’s sci-fi novel, the memo ries of Sybil Gerard are being watched by a hypothetical viewer of the future. Her movements and behavior are documented through a computer simulation in order to gain a better understanding of the past. In addition to this Sybil seems to be watched byShow MoreRelatedBig Brother Is Legally Watching: an Insight Into Workplace Surveilance2015 Words   |  9 PagesSurveilance Abstract The paper is a brief insight into electronic surveillance in the workplace. It focuses on what video surveillance is; and what methods are used, such as monitoring phone usage, video surveillance, monitoring email, internet usage, GPS surveillance of company vehicles and cell phones; and why these methods are adopted within the workplace. It also focuses on the legal risk of electronic surveillance with the concerns of invasion of privacy and its effect on the of workplaceRead MoreEthics in Domestic Surviellance Essay2622 Words   |  11 Pages Ethics in Domestic Surveillance SOC 120 Introduction Ethics and Social Responsibility Instructor: Dr. David Jung March 31, 2014 If there is an issue that needs more attention it is the practice of governmental domestic surveillance. This would be the practice of the NationalRead MoreAn Explosion of Reality Television1968 Words   |  8 Pagesenjoy witnessing ‘the pain and distress of others’. However, the pleasure of watching these images and get in touch with other people’s feelings goes beyond Reality TV, the viewers could be seen as good or bad looked voyeurs, although the reality is voyeurism is inherent in our society - not just in television spectators. Is Reality TV the new form of documentary? Some people may reject this notion as these programmes lack depth in comparison to documentaries, however, its popularity as well as hybridRead MoreReality Shows: Real or Fake2721 Words   |  11 Pagesshow producers typically shoot hundreds of hours of footage per episode and use creative editing to create a narrative thread. Subjects of a reality show may be given some rudimentary directions offscreen, but the point is to allow the performers to act and react as normally as possible. A reality show is not to be confused with a documentary, in which the subjects are asked to ignore the cameras and behave naturally. Many reality show producers encourage participants to play to the cameras as charactersRead MoreMedia Invasion of Privacy5852 Words   |  24 Pagesthat the people who have little or no chance of winning most of the suits are acknowledged public figures who are generally assumed to have lost their to privacy by taking up publi c office or otherwise become public by being involved in a newsworthy act or incident. In distinguishing invasion of privacy among other claims facing the media, unusual situations involving crime victims and witnesses and also photographs of virtually anything visible in a public place do not give rise to actions for publicationRead Moreï » ¿IMPLEMENTATION OF R.A.9262 OTHERWISE KNOWN AS ANTI-VIOLENCE AGAINST WOMEN AND CHILDREN IN CALAPAN CITY ORIENTAL MINDORO5910 Words   |  24 Pagescurrently no law that specifically punishes the acts of video-taping a sexual or other private act and circulating this content without the consent of the persons involved.   I filed a bill in the senate known as The Anti-Video Voyeurism Act of 2009 that seeks to punish these acts. I hope this will be heard and passed into law soon. At present though, victims can take refuge in  Republic Act 9262 otherwise known as the Anti-violence against Women and Children Act of 2004 which penalizes various forms of violenceRead MoreEarly Signs of Stalking9072 Words   |  37 Pagespattern of threat or harassment directed toward a specific individual where pattern of threat is defined as more than one overt act of unwanted pursuit of the victim that is perceived by the victim as being harassing (p. 148). A comparison of the definitions of bullying, stalking, and obsession ¬al following reveals several parallels. Bullying requires more than one act of harassment or negative action before the behavior can constitute bul- STALKING IN CHILDREN AND ADOLESCENTS lying. This part